SHzoom Welcomes Fleet Industry Expert and Business Leader, Matthew Booco, to the Board
Published on October 15, 2021
Q: Tell us about your experience in the fleet sector?
A: I’ve been a public sector fleet management professional for over 10 years with experience in the municipal government space. I have served in many roles during this time ranging from a Fleet Analyst to an Executive Director. I hold a Bachelor of Science degree in Business Administration from the University of Colorado at Denver. In October 2018, I received my Automotive Fleet Manager Certification from NAFA Fleet Management Association.
Q: Where did you grow up?
A: I was born and raised in Colorado. I’m the youngest of 7 children. I’ve lived in Colorado my entire life.
Q: How did you first hear about SHzoom?
A: I first met Ingrid at the 2019 NAFA conference in Louisville, KY. Ingrid and I discussed the Uptime system and its application and value for public sector fleets.
Q: What are some of the biggest challenges facing the fleet industry now?
A: Recruitment and retention of qualified technicians. This has always been an issue. I only see this challenge getting greater in the future as fleet technology continues to evolve. I’m always looking for ways to partner with local trade schools to get young fleet technicians interested in the public sector. Most government fleet operations cannot compete with the wages being paid to technicians in the private sector. So, we need to get creative in how we communicate the other benefits available in the public sector that may not be available in the private sector. The organization I work for launched an “Apprenticeship Program” that offers a 3-year full-time benefited position for individuals looking to enter into the fleet management field.
Q: What are some of the biggest challenges facing Fleet Managers now?
A: Being asked to accomplish more with static resources. I have observed fleet operations over the past decade being impacted by the increasing complexity of the equipment they are maintaining and organizational demands skyrocketing. Fleet managers are also being asked to implement aggressive fleet electrification goals, with little or no additional staffing/resources being added to accomplish this task.
Q: Describe your experience using Uptime?
A: SHzoom was in search of innovative, forward-thinking organizations in the public sector to pilot Uptime. My organization and Montgomery County Maryland was selected. Uptime performed amazingly, and I received very positive feedback from everyone using the system. Dealing with wrecked vehicles is one of the most reactive areas in the fleet industry. No one likes unexpected downtime. The Uptime system brought tremendous efficiencies to this process and increased transparency to all stakeholders.
Q: How does Uptime compare to other software you have used in the past?
The Uptime system is unique because it brings internal and external stakeholders together. Uptime’s intelligent workflow automates the entire process from the initial incident to repair completion and recovery. The dashboard displays data to immediately identify bottlenecks in the process. It also addresses procurement requirements and supplier diversity goals by allowing multiple body shops to submit estimates within the system for each crash.
Q: How does Uptime by SHzoom add value?
A: Managing wrecks within our fleet is one of the most complicated and reactive processes we have. Uptime by SHzoom offered a complete solution to automating and managing this process. I remember driving into work when I was a Fleet Manager and seeing multiple wrecked vehicles parked outside of the fleet building. We would often wait for days before we would receive the incident reports that would allow us to get estimates going for the repairs. The Uptime system automated the entire process and managed the workflow from the initial incident report to the delivery of the repaired vehicle.
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