TRANSPORTATION & LOGISTICS
How Pittsburgh Fleets Reduced Downtime 47% with UPtime by SHzoom
After implementing UPtime, Pittsburgh’s Equipment Leasing Authority transformed crash management from a slow, fragmented process into a transparent, high-performance system.
Meet Pittsburgh Equipment Leasing Authority
47% Reduction in Downtime
32% Increase in Technician Efficiency
$99,000+ Recovered on Not-at-Fault Accidents in First 30 Days
TRANSPORTATION & LOGISTICS
Supporting municipal fleet operations across Pittsburgh.
In 2022, the Pittsburgh Equipment Leasing Authority partnered with SHzoom to modernize fleet crash management. Within three years, UPtime delivered measurable improvements in reporting speed, repair cycle time, and operational visibility across the fleet.
Key Facts
Fleet Operations Supported
Municipal departments including police, fire, EMS, and public works
Deployment
Initial rollout: 2023
Full adoption: February 2025
THE CHALLENGE
Fleet Crash Management Was Slow and Fragmented
Before UPtime, Pittsburgh’s crash management process lacked visibility and speed. Incident reports often took two weeks to complete, delaying repairs and slowing operational response.
Repairs frequently stretched to 60 days, and complete resolution of crash events could exceed six months. Without centralized systems, fleet leaders struggled to track repair progress, compare vendor estimates, recover on not-at-fault accidents, or maintain consistent documentation across departments.
These delays created operational strain across public safety, public works, and municipal services.
firmin maurice, iv
City Senior Fleet Manager
THE SOLUTION
A Centralized Platform for Crash Governance
Pittsburgh implemented UPtime by SHzoom, a patented accident management platform designed for self-insured fleets.
UPtime centralizes the entire crash lifecycle:
• Digital incident reporting
• Real-time repair estimate comparison
• vendor coordination
• repair progress tracking
• audit-ready documentation
• recovery management
By replacing fragmented workflows with a unified platform, fleet teams gained immediate visibility into every incident from the moment a crash occurs to the final repair invoice.
The result was faster reporting, shorter repair cycles, and full transparency for fleet, risk, and finance leaders.
THE RESULTS
Measurable Operational Transformation.
After three years of deployment, the results were clear.
47% reduction in fleet downtime
Repair cycle time dropped from 60 days to just 15 days.
Overall crash-to-closure timelines dropped from an estimated 60–180 days to under 30 days.
Repair spending also dropped significantly.
VALUE STORY
Single Incident Paid for the Entire Platform
In 2024, an EMS crash was initially considered at-fault and unrecoverable.
However, through UPtime’s optional recovery services, SHzoom identified legal recovery opportunities under Pennsylvania’s municipal liability framework.
The claim was successfully pursued.
The city recovered more than $99,000 in less than 30 days.